At Infinity FX, our mission is to provide exceptional Forex education to empower our students on their trading journey. We value transparency and clarity, and this document outlines our policy on cancellations and refunds.

1. Course Purchases Are Final

All purchases of Forex courses made through our website are non-refundable. Once a course is purchased, immediate access to the course materials is granted. Due to the nature of digital products, we are unable to offer refunds or cancellations under normal circumstances.

2. Access to Course Materials

Upon completing your purchase, you will gain immediate access to the course content. By making a purchase, you acknowledge and agree that this constitutes receipt of value, and the sale is considered final.

3. Exceptions to the No-Refund Policy

While our general policy is that all course sales are final, we understand that exceptional circumstances may arise. In such cases, we may consider refunds or alternative solutions on a case-by-case basis. These include:

Technical Issues:

If you experience significant technical difficulties that prevent access to or completion of course materials, please contact our support team. We will work with you to resolve the issue. In rare cases, we may offer a refund or alternative solution.

Billing Errors:

If you believe a billing error has occurred or you were charged incorrectly, please notify us immediately. We will investigate the matter promptly and resolve it as necessary.

Refunds will not be granted for the following reasons:

• Change of mind or personal reasons.
• Failure to complete the course or actively participate in the program.
• Dissatisfaction with course content unless it does not meet the description provided at the time of purchase.

4. Subscription Services (If Applicable)

For subscription-based services such as ongoing content access or memberships, cancellation policies may vary:

• You may cancel your subscription at any time.
• No refunds will be issued for the current billing period. Access to the service will continue until the end of the period.

5. How to Request a Refund or Cancellation

If you believe you qualify for an exception under this policy, please contact our support team at payments@infinity.forex. Include the following details:

• Your full name.
• Order number or invoice.
• A detailed description of the issue or reason for your request.

Our team will review your request and respond promptly.

6. Refund Processing

If a refund is approved under an exception, please note:

• Refunds may take several business days to process and appear in your account.
• Refunds will be issued to the original payment method used at the time of purchase.

7. Contact Us

If you have any questions about our cancellation and refund policy, or if you need assistance with your course purchase, we encourage you to reach out to us. We are here to help and ensure your experience with Infinity FX is positive.

Contact Information:

• Email: support@infinity.forex

We appreciate your understanding and look forward to supporting your Forex education journey.

The Infinity FX Team